Return and refund policy

Last updated: February 17, 2021

We thank you for shopping from our store and we guarantee your right to not be satisfied with any item, but we invite you to review our policy on returning goods and refunding money.

Item return

The following table explains everything you need to know about recalls

Reason for return	Is refund possible?	What are the conditions?
You will receive a product that you did not order Receive a damaged product that you have not used Received a product that was not as described on the website	yes Opened products will not be returned after 3 days	The product was purchased in the last 14 days, and you only have seven days if you open the package. The product must be in the same condition that you received it The product must be in the packaging that we sent you To have all contents and instructions with him You must not have used the product For electronics: You cannot return any used product.
Change your mind for no reason	You have the right to cancel your order and can return under certain conditions and only in certain circumstances If the package is opened, it will be returned within 3 days If the package is not opened, you can return it within 15 days of ordering.	Clothing: It is not refundable as long as it is not accompanied by its tag attached to it. Other products: If the package or product is in its original condition and includes all its accessories. Please read our no return products

Refund amount

If you receive the product

We will evaluate the product subject to return, including the return fee (excluding shipping charges that will be borne by you). This applies to:

Any damaged or defective product.

Any product that you mistakenly took from us, whether the error is in the product itself, its price, or the delay in delivery.

If you did not receive the product

You have the right to receive payment for a product you ordered and did not receive if you cancel your order.

Non-returnable products

You cannot return the following products:

Personal products that a person may not share with a person.

Products that perish quickly or any product you ordered that has expired.

Opened products after delivery for health protection and hygiene reasons.

We reserve the right to refuse to return any merchandise after assessing that it does not meet the return conditions and at our sole discretion.

return goods

You are responsible for the cost and risk of returning our products to us, so when we send the shipping representative to the address you gave us, we will not be responsible for any damage or loss of the product in shipping, so we ask you to return the product via postal service or any other secure service, and we cannot refund without proof of receipt

Return gifts

Sometimes we may give gifts to those who shop in our store, so if you want to return a gift after it has been shipped to you, our compensation to you in this case will be a balance debited to your account in the store with the value of the gift.

Do you have an inquiry? Call us and do not hesitate

If you have any questions about our store's return and refund policy, please contact us:

Via email: Info@drabzeen.org

Live chat in our store:

phone number: